Key Details
| Title: |
Implementation Manager |
| Location: |
Denver, US (hybrid) |
| Reports to: |
Jordan Ziebell (US Head of Customer) |
About Uptick
Uptick is a fast-growing B2B SaaS business providing fire and security businesses with an easy-to-use yet powerful suite of software tools to help them run and grow their businesses.
Backed by leading global growth equity company Accel-KKR, we’re now the category leader in Australia (where the business was started by our CEO & Founder) and operate in four countries. We launched in the UK in 2021 and North America in 2024.
2024 was our best growth year yet and we have even more ambitious plans for 2025!
The Role
We’re looking for a systematic and experienced Implementation Manager for SMB and Enterprise clients who is based in the US, reporting into the Head of Customer, US. This role will assist clients with their onboarding - from sales handover, to data, to configuration and training.
You will be one of the early-stage US based team members as we grow rapidly. Uptick will empower the person in this role to grow their career with efficient and effective decision-making, problem solving and communication.
Responsibilities & Skills Needed
- Solution-based thinker who can self-manage in tricky situations as we grow at pace
- Process and documentation specialist who will help continue to shape and build Uptick’s UK-based internal resources to assist this growing team
- Systematic thinking - ability to assess, suggest and implement improvements to consistently deliver the best customer outcomes.
- Critical thinking and problem solving - to find solutions to challenges within the team and to offer support solutions to clients that will best-suit their needs
- Project management - Undertaking all necessary tasks from Sales handover to completed project, including handover to Customer Success
- Time management - Driving adherence to project timelines to deliver projects to schedule
- Client relations/communication - establishing a partnership with clients, setting expectations and managing stakeholders
- System configuration - Hands-on configuration of client data to default or agreed scope
- Training - delivery of training services to clients, including office & technician sessions for different audiences
About you